FAQ

  1. Home
  2. /
  3. FAQ

Start working with Prep Center

What are the benefits of outsourcing?

Outsourcing your logistics you save on the warehouse maintenance costs, the rental costs as well as materials and staff training costs. The fulfilment company offers a complete solution for all aspects of order processing. Furthermore, you will save time for organisation of all processes and can commit yourself to development of your company or brand.

What are the obligations of the client and the Prep Center for the receipt / shipment of goods?

  • The client instructs and the Prep Center undertakes to carry out the following operations with the client’s goods in the warehouse of the Prep Center:
    1. Acceptance of the client’s goods in the warehouse of the Prep Center;
    2. Shipping the client’s goods from the Prep Center warehouse;
    3. Unloading and loading processes, issue, storage and accounting of the client’s goods in units in which the goods were handed over for storage (pallets / boxes) by taking into account the correctness of labeling of the goods made by the client;
    4. After client’s consent, to carry out a different labeling of the client’s goods, which is necessary for the further dispatch of client’s goods.
    5. If necessary, to create and implement an inventory of the client’s goods on client’s request and in accordance with the previously agreed costs of the service.
  • The Prep Center provides the above-mentioned services at the written request of the client and at the terms and the rates agreed in writing.
  • Tariffs for the services of the Prep Center are agreed in writing after the receipt of the customer’s application for a service.

What do you need to get started?

You need to provide your e-mail address to which we will send an e-mail with access to your personal account. Next you connect your marketplaces to your personal account, then import products and orders. However, this connection is not binding for the start of work. Further information about the work start you can find here.

Is there a subscription fee?

No, you pay only for the services carried out. The subscription fee depends on the plan you have selected. Only the Basic plan is free of charge. This plan provides the basic functions that are necessary to work with the Prep Center.

If we want to connect our online shop via Wix, do you offer that?

Yes, this is also possible as a service included in the YSell API tarif. It is desirable that you have a programmer on your end who can accompany the connection process.

Warehouse

What are the warehouse opening hours? When can you receive goods in the warehouses?

You can learn about the opening hours of the warehouses on the Fulfillment-centers page.
The receipt of the goods takes place during the opening hours of the warehouses.

Do I need a lifting platform for my goods delivered to the warehouse?

No, you do not need a lifting platform for the goods delivered to the warehouse.

In what time do you accept my goods?

We accept your goods on the day of their arrival. Please take into account that delivered goods must be labeled correctly.

Do I have to notify the warehouse in writing of the delivered goods?

No, you do not need to notify us of the incoming goods. If your goods arrive as transit cargo, let the warehouse know in advance. An exception is when your goods arrive on pallets, as the pallet warehouse has a different address.

Working with product

Are there any restrictions on the weight and dimensions of goods?

We process goods with any weight. But it must be taken into account that postal and delivery services put restrictions on weight and dimensions of goods. For example, a DHL parcel must not be larger than 60x60x60 and weigh more than 31.5 kg including the package. The palettes must not be larger than 80x120x180 WxDxH and not heavier than 1000 kg. Please note that carriers also handle oversize and overweight packages, but they charge an additional fee for this.

What about insurance? Will I get compensation if my goods will be damaged or lost during transportation?

The warehouse is insured and theft-proof: it has steel doors, an alarm system and video surveillance cameras. All cases where a damage of goods is caused due to the fault of our company will be discussed individually. The goods cannot be lost due to the fault of our company, because we do not work with the transportation of goods.

Is it necessary to use barcodes on my items?

Yes, barcodes are urgently required. We use these codes during the shipping process to avoid mistakes. If you do not have the possibility to supply your goods with barcodes, we can take care of it for additional costs. All goods we accept from you must be clearly identified, that means the the labeling of the goods must meet our requirements.

Orders

How do you pack goods for shipping?

Depending on the type of goods, we send goods in boxes or on pallets. We ensure sufficient packing to minimize the risk of damage during transportation. The packaging material will be discussed with the customer in advance. The costs of the packaging material are not included in the FBM order shipping costs.

Сan I provide you with my packaging for orders?

Yes, we are happy to use your packaging.

How does the transfer of orders from the client to the Prep Center take place?

Orders from a client to the Prep Center are transferred as follows:

  • Connection to marketplaces
  • via API
  • Manual import

Why the Prep Center does not see my orders

Orders in status 1-3 are not visible to the Prep Center. Only after the order changes to status 3 – paid, Ysell will send the order to the Prep Center. At the Prep Center, the program checks the availability of goods, reserves them, and the order automatically becomes status 5.1. Orders in this status are visible to the Prep Center. Learn more about order status here.

Sending & Delivery

Can you arrange deliveries within the EU and Switzerland?

Yes, we ship throughout Europe including Switzerland.

Can you arrange a delivery abroad?

Yes, we make deliveries worldwide.

When do you ship an order to a customer?

Orders with requests sent before 12 p.m. will be shipped on the same day. We don’t take orders on weekends and on public holidays in the relevant country.

Is there any chance to send orders in the same day they're created?

Yes, this is possible if you will create an order for them to be shipped by 14:00 and coordinate it with the Prep Center. Then your goods will be shipped on the same day. The price for this service is EUR 0.50 per item added to the prices of standart services. For more infos on this service please see the following link.

Do you make deliveries of orders to a customer by a certain date?

The delivery of orders by a certain date is available at extra costs. The internal delivery of parcels usually takes 1-2 days (within Germany, excluding national holidays). Unfortunately, an express delivery by a certain date is currently not possible. The delivery of orders in other countries should be arranged individually with the Prep Center of the respective country.

Is it possible to collect orders from your warehouse?

Yes, it is possible by arrangement.

Do you send orders to customers on my behalf or on behalf of your company?

Both options are possible. We create a shipping label according to your wish.

How is the delivery price from Prep Center to the customer calculated?

The delivery price is calculated as follows:

  • FBM Shipment (order processing).
  • FBM Shipment (the costs of each unit in the order).
  • Package costs (carton costs, if needed – additional packaging materials – calculated individually).
  • Delivery costs (please contact the support service).

Example for Germany:
FBM Shipment (order processing) = 1 euro;
FBM Shipment (the costs of each unit in the order) = 0.5 euro;
Package costs = 0.15 euro;
Delivery costs within Germany with DHL (weight under 1 Kg) = 4 euro;
1 + 0.5×2 + 0.15 + 4 = 6.15 euro.

What do I have to do, if the customer has not picked up the goods and cannot pick it up himself?

The parcel will be sent back to the shipper automatically (the return costs depend on the supplier tariff in the relevant country).

What do I have to do, if the customer has not received the goods or the goods have been lost?

In order to find undelivered or lost goods, please contact the delivery service by phone. You will find the number on the website of the delivery service. Our company is not responsible for the activity of the delivery service, we just send your goods through them. If you couldn’t solve your problem yourself, you can use our support chat. You will find the support chat below on this page. Your request will be processed by our delivery service specialist. Our specialist will ask you to fill in a form and to send it back to him. When that does happen, we will start the search for your goods and will contact the delivery service for this purpose. Thus, you will save your time and your request will be processed quickly. We would like to inform you that this service is subject to charge.

What do I have to do, if my shipment has been lost during transportation?

In case your shipment wasn’t delivered, please fill in the form below. Only after we have received your data, we can contact the delivery service in order to inquire about the current status of your shipment. This service is subject to charge (the hourly rate of our manager depends on the country of the Prep Center your shipment was dispatched from). The hourly rate of our German speaking manager is 30 Euros. Usually one call takes about 5 minutes.

Form

Which delivery companies do you hire for shipping in the B2C parcel sector?

We usually collaborate for shipping in the B2C parcel sector with DHL, DPD, GLS, UPS and some other carriers in Germany and EU, DHL, InPost and others – in Poland, Parcel force and others in the UK and Canada.

FBA

Which address should be specified when creating a removal order on Amazon or when sending wares to the Prep Center warehouse?

In order to make us identify your goods, please put in the name of your company in brackets: it is very important to specify the address of the warehouse in the country, where you would like to accept your goods after returning.

Example for Germany:

Fulfillment-BOX (Company name)
Walter-Geerdes-Str. 14th
28307 Bremen
Germany
Phone: +49 421 668 9414 0
Mail: info@fulfillment-box.com

What type of service to choose for an FBA shipment?

There are 3 services basicly used:

  • FBA Shipment with the FNSKU (Unit) label – use this service if your goods do not have the identifier like GTIN or FNSKU.
  • FBA Shipment without the FNSKU (Unit) label – use this service if your goods are supplied with the labelling accepted by Amazon, such as GTIN or FNSKU.
  • FBA Shipment from the Prep Center (Masterbox) – use this service if your goods in the carton are already supplied with the required labelling, and the shipment takes place in the client’s carton.

Is it possible to apply for the LUCID/EPR service for Germany through your company?

Our company can provide assistance in obtaining the LUCID/EPR service for Germany. You have to fill out the following questionnaire.

Service cost:

  • registration and connection LUCID/EPR (for Germany) – 100 euro and CITEO (for France) – 50 euro;
  • “responsible person” service for 1 year for Germany – 200 euro.