Returns management services

Returns logistics services include the receipt, control, sorting and disposal of customer returns

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Customer returns management is an important part of the e-commerce

The return procedure is equally unpleasant for the seller who loses profit and for the buyer who was unhappy with his purchase. However, a correct reverse logistics management allows to achieve benefit even in this situation.

The returns management solution from Fulfillment-Box is aimed precisely at reducing the negative impact on both parties.

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A well-organized reverse fulfillment allows:

  • To quickly return the goods to the warehouse for resale (if the goods are in new condition).
  • To sale rather than to store second-hand goods or the goods having insignificant damage.
  • To save space in the warehouse by directly disposing the goods unfit for resale.
  • To earn customers’ confidence by quickly processing their requests.
  • To figure out the problematic and loss-making goods based on the documentation and the reportsn.

Why choose the 3PL Fulfillment-Box company for customer returns management?

Special software

The software has a separate functionality for e-commerce returns management. You will always know which products have been returned to the warehouse and what condition they are in.

Network of warehouses

You can use warehouses in Germany, Poland, Spain, Austria, Great Britain, Turkey, Canada and the United States to accept customer returns from the whole world

Years of experience

In more than 10 years of hard work in ecommerce we have thoroughly studied and optimized the returns management process.

A solution for marketplaces

We have a complete solution for receiving and processing returns from your customers on Amazon, Ebay and other marketplaces.

How does the returns management process from Fulfillment-Box work?

  • After agreeing to all the conditions and signing the contract you will receive access to your personal account in
  • In your personal account you need to fill in the required data and link your account from your shop (Amazon, Ebay, Shopify, etc.).
  • Wait until the import of goods into is completed.
  • On your marketplace, indicate the Prep center address as the address for returns.
    Example for the warehouse in Germany:
    Fulfillment-BOX (name of your company)
    Walter-Geerdes-Str. 14
    28307 Bremen
    *be sure to indicate the name of your company in brackets
  • For each product you can leave instructions on how to process the return.
  • After integration all your orders will be displayed in your account. Each order will be assigned a unique Order-ID.
  • In case of a return you inform the client to write the Order-ID on the parcel and include it inside the parcel.
  • Upon arrival at the warehouse the return will be identified by the Order-ID.
  • Upon receipt of the return the status of the order in will be changed. This way you will know when the return arrived at the warehouse.
  • The returned item is checked and stocked in accordance with its condition.
  • For used items a new ID will be automatically generated and a link to the main item (new) will be established.
  • The order will display a report on all services provided and their cost.
  • You can send the goods to a new customer directly from our warehouse.

Entrust the management of reverse logistics to the e commerce professionals.

    A warehouse in which country are you interested in?

    In addition to managing product returns, Fulfillment-Box also offers other services.